These Purchase Terms apply to all products and services purchased through https://www.vioneille.com (the “Site”).

The Site is operated by Vioneille (the “Company,” “we,” “us,” or “our”).

By placing an order or purchasing products through our Site, you agree to these Purchase Terms, as well as our:

• Terms of Use;
• Privacy Policy;
• Other applicable policies published on our Site.

These Terms may include provisions regarding dispute resolution, arbitration agreements, and other applicable legal requirements.

If you do not agree with these Terms, please do not purchase products or use our related services.

General Requirements

By submitting an order, you confirm and agree that:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding agreement;
• You are legally permitted to purchase and receive the products or services available through our Site.

You agree to comply with all applicable laws and regulations in your country or region, including but not limited to:

• Product purchasing requirements;
• Import regulations;
• Customs requirements;
• Product receipt and usage laws.

Where permitted by applicable law, communications between you and Vioneille, including emails, phone calls, or other customer service interactions, may be recorded for customer support, order verification, or dispute resolution purposes.

Privacy

Information collected through our website, email communications, telephone conversations, or other interactions will be handled in accordance with our:

Privacy Policy

You may review our Privacy Policy at:

https://www.vioneille.com

We may update our Privacy Policy from time to time due to operational, legal, or regulatory requirements.

By continuing to use our Site or purchase products after updates are published, you acknowledge and accept the revised Privacy Policy.

Order Submission and Processing

We make every effort to process orders smoothly; however, we reserve the right to review, modify, delay, or cancel orders when necessary.

Orders may be adjusted or canceled under circumstances including:

• Products becoming unavailable;
• Incorrect pricing or product information;
• Suspected fraudulent, unauthorized, or unusual transactions;
• Other situations preventing successful order completion.

If an order is canceled:

• You will not be charged; or
• Any applicable payment received will be refunded according to the circumstances.

Where permitted by law, we may also correct or update:

• Product prices;
• Product descriptions;
• Product specifications;
• Promotional information;
• Website content.

Product Information

We make reasonable efforts to ensure that product information displayed on our Site is accurate and updated.

However, due to technical limitations, updates, or other factors, we cannot guarantee that all information, including:

• Product descriptions;
• Images;
• Specifications;
• Pricing details;

will always be complete, accurate, or free from errors.

If the product you receive is materially different from the description provided on our Site, you may request assistance according to our:

Return Policy

Some products may include quick-view features or similar previews. Customers should review the complete product details page before completing a purchase.

Pricing

We strive to maintain accurate pricing information on our Site. However, pricing errors may occasionally occur due to system updates, inventory changes, or technical issues.

If an obvious pricing error is identified, we may:

• Cancel the affected order;
• Decline to process the order;
• Contact you by email regarding the issue.

We reserve the right to correct pricing errors where permitted by applicable law.

Product Availability and Delivery

Product availability displayed on our Site is provided for reference only and may change without prior notice.

After payment confirmation, orders are generally delivered within approximately 30 days or less, although actual delivery times may vary.

Delivery timelines may be affected by factors including:

• Inventory availability;
• Weather conditions;
• Shipping delays;
• Destination location;
• Customs inspections;
• Clearance procedures;
• Other circumstances beyond our reasonable control.

Even if a product is shown as “available,” it may become unavailable during order processing.

If this occurs, we may:

• Remove the unavailable item from your order;
• Notify you by email;
• Provide a refund or alternative solution where appropriate.

Product Disclaimer

Products purchased through our Site may differ from similar products available in other markets.

Depending on the product type and destination country, products may:

• Not include a manufacturer warranty;
• Have limited customer support availability;
• Not include instructions in your local language;
• Follow different labeling or technical standards;
• Require adapters or voltage converters for local electrical systems.

Before purchasing, you are responsible for confirming that:

• The product meets your personal requirements;
• The product can be legally imported;
• The product is permitted for use in your country or region.

Taxes and Duties

Customers are responsible for any taxes, duties, or charges imposed by the destination country or region, including but not limited to:

• Import duties;
• Customs fees;
• Value-added taxes (VAT);
• Sales taxes;
• Use taxes;
• Other government-imposed charges.

These costs may not be included in the product price or shipping fees and may be collected separately by customs authorities, shipping carriers, or local agencies.