Return Policy
Order Cancellation
Orders may be canceled before they are shipped or enter the production process.
If your cancellation request is successfully approved, you will receive a full refund.
Once an order has been shipped, it can no longer be canceled.
Returns
We accept eligible return requests submitted within 14 days after receiving your order.
To qualify for a return, the item must:
- Be unused and remain in its original condition;
- Include the original packaging;
- Include proof of purchase or order confirmation.
Please do not send products directly back to the manufacturer.
Customers are responsible for applicable return shipping costs.
No restocking fee will be charged.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding whether your refund request has been approved.
If approved, your refund will be automatically issued to your original payment method or credit card.
Please note that processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If your refund has not appeared yet, please check your bank account first.
You may also need to contact your credit card provider or bank, as refunds may require additional processing time before appearing on your account.
If you have completed these steps and still have not received your refund, please contact us:
Email: service@vioneille.com
Return Shipping
Before returning any product, please contact:
to receive return instructions and the correct return address.
If the return is caused by the customer, the customer will be responsible for the return shipping cost. The final amount depends on the shipping carrier and service selected.
If you receive an incorrect, defective, or damaged item due to our error, we will cover the related return shipping costs.
Return Address
3/F, Building A, Factory Building, Heyu Industrial Zone,
Zancheng Community, Fuhai Street, Bao'an District,
Shenzhen, China