Privacy Policy

Thank you for visiting vioneille.com, operated by Xinchang Chetu Technology Co., Ltd., doing business as Vioneille (the “Company,” “we,” “us,” or “our”).

Vioneille is a brand operated by Xinchang Chetu Technology Co., Ltd.

At Vioneille, we value your privacy and are committed to protecting your personal information while providing a safe, reliable, and personalized shopping experience.

This Privacy Policy explains how we collect, use, process, store, and share your personal information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

If you do not agree with this Privacy Policy, please discontinue using our website and services.

Company Information

Brand Name:
Vioneille

Legal Company Name:
Xinchang Chetu Technology Co., Ltd.

Business Address:
Zhejiang Province, Shaoxing City, Xinchang County, Qixing Street, Xialiquan Village, Meiliangshanao, China

Customer Support Email:
support@vioneille.com

Information We Collect

We collect information from different sources depending on how you interact with Vioneille.

Information You Provide Directly

We may collect personal information when you:

  • Create an account;

  • Place an order;

  • Subscribe to marketing communications;

  • Participate in promotions, surveys, or special campaigns;

  • Contact our customer support team;

  • Purchase products for yourself or another person.

The information collected may include:

  • Full name;

  • Email address;

  • Phone number;

  • Shipping address;

  • Billing information;

  • Payment-related details;

  • Order history;

  • Customer service communications.

If you provide information about another person, such as a gift recipient, you confirm that you have permission to provide their information for order fulfillment purposes.

Information Collected Automatically

When you browse or interact with our website, we and our service providers may automatically collect certain technical and usage information through technologies such as cookies, pixels, log files, scripts, and similar tools.

This information may include:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Pages visited;

  • Website navigation activity;

  • Referral sources;

  • Time spent on our website;

  • Shopping preferences and interactions;

  • Email and advertisement engagement data.

We use this information to:

  • Maintain website functionality;

  • Improve website performance;

  • Understand customer preferences;

  • Optimize shopping experiences;

  • Analyze website traffic;

  • Provide relevant product recommendations and promotions.

Information Received From Third Parties

We may receive information from trusted third-party sources, including:

  • Payment processors;

  • Marketing platforms;

  • Advertising partners;

  • Social media services;

  • Analytics providers.

This information may help us:

  • Verify transactions;

  • Improve customer experiences;

  • Personalize services;

  • Better understand customer interests.

We may combine information collected through our website with information obtained from third-party sources where permitted by applicable laws.

Analytics and Advertising Services

Vioneille may work with third-party analytics providers and advertising partners to understand customer behavior and improve our marketing activities.

These providers may use technologies such as:

  • Cookies;

  • Tracking pixels;

  • Web beacons;

  • Similar measurement tools.

These technologies may collect information about your activity on our website and other online platforms.

Third-party providers manage their own privacy practices according to their individual privacy policies.

Vioneille does not control the data collection practices of independent third-party services.

Cookies and Similar Technologies

Cookies are small data files stored on your device that help us improve website functionality and provide a better browsing experience.

We may use the following types of cookies:

Necessary Cookies

These cookies are required for essential website operations, including:

  • Shopping cart functions;

  • Checkout processing;

  • Payment security;

  • Website stability.

These cookies cannot usually be disabled because they are required for basic website functionality.

Analytics Cookies

These cookies help us understand how visitors use our website.

They allow us to:

  • Measure website performance;

  • Identify improvement opportunities;

  • Analyze customer behavior.

Preference Cookies

These cookies allow our website to remember your choices, including:

  • Language preferences;

  • Currency settings;

  • Location preferences;

  • Shopping preferences.

Advertising Cookies

These cookies may be used to:

  • Deliver more relevant advertisements;

  • Measure advertising performance;

  • Understand marketing effectiveness.

You may manage or disable cookies through your browser settings.

However, some website features may not function properly if cookies are disabled.

Browser “Do Not Track” Signals

Some browsers provide a “Do Not Track” option that allows users to express privacy preferences.

Because there is currently no universally accepted industry standard for responding to these signals, our website may not respond to every Do Not Track request.

Where permitted by applicable laws, we may continue using cookies and similar technologies necessary for website operation, analytics, and advertising activities.

Managing Advertising Preferences

You may manage your advertising preferences through your browser settings or available opt-out tools.

You can learn more about interest-based advertising choices through:

Network Advertising Initiative:
http://www.networkadvertising.org/managing/opt_out.asp

Digital Advertising Alliance:
http://www.aboutads.info/choices

Criteo Privacy Policy:
http://www.criteo.com/us/privacy-policy

Please note that choosing to opt out of personalized advertising does not mean advertisements will disappear completely.

You may continue to see advertisements, but they may not be based on your browsing interests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Brand Name:
Vioneille

Legal Company Name:
Xinchang Chetu Technology Co., Ltd.

Email:
support@vioneille.com

Business Address:
Zhejiang Province, Shaoxing City, Xinchang County, Qixing Street, Xialiquan Village, Meiliangshanao, China